As Compass Medical Clinic values your time, patients in the Family Health Organization will be permitted to discuss more than one issue per visit. However if more time is needed, a subsequent follow-up appointment can be scheduled.

If you have a mental health concern to discuss, please let the receptionist know when you book your appointment so we can allot an appropriate amount of time for your visit.

To help us stay on schedule and minimize wait times, please arrive 10 minutes early for your in-person appointment and ensure that you bring your OHIP card.

Unexpected emergencies may arise and cause delays. We appreciate your patience if this happens.

There may be some instances where your family doctor can/may call you to assist with a medical issue without a physical examination. In these instances, you will be called from an anonymous number at the time of your appointment. Please make every effort to ensure your contact information is up-to-date and you are available during the telephone appointment slot.

Previously known as “Complete/Annual Physicals”, this type of non-urgent visit is dedicated to performing a comprehensive health review and physical exam.

We do not issue reminder calls. Patients registered with our online booking portal (Pomelo) will receive reminder emails. Please note that it is the patient’s responsibility to keep track of their scheduled appointments. If you forget your appointment time, please feel free to email us at info@compassmedical.ca and we can confirm the exact time.

Please call or email our office as soon as you realize that you will not be able to make it to your appointment. All cancellations should be made at least 24 hours prior to your scheduled appointment time. This will allow us to give another patient the opportunity to be seen. A $50 fee will be charged for late cancellations and missed appointments. This is a clinic-wide policy that applies to all patients.

If you need to be seen urgently (e.g. urgent medication refill, urinary tract infection, etc.), patients can login on Pomelo at 8:30am or email/call our office at 9:00am to book a same-day appointment with their respective physician. These time slots are limited. However, we will do our very best to accommodate you when possible.

Whenever possible, we ask our patients to avoid the use of other walk-in clinics, as they do not have your medical history and do not send reports to our office. Keeping all your medical information in one location will enable us to provide personalized health care for you and your family.

If you contact our office with an urgent matter and your physician or nurse practitioner is not available, please contact the North York Family Physicians After Hours Clinic. This clinic is affiliated with our clinic and they will always update us with medical information when you are seen there. This clinic is only available to our collective patients. It is not a public walk-in clinic.

For all emergencies and more serious concerns, such as chest pain or a suspected stroke, please call 911 or go to the nearest Emergency Department.

We do not tolerate rude and/or abusive behaviour towards clinic staff. We reserve the right to take appropriate measures to ensure a safe and respectful office space if this policy is breached. Inappropriate behaviour may result in your dismissal from the practice.

We refill some prescriptions over ePrescription/fax at the discretion of your family doctor. A $15 plus HST fee will apply. In some instances where your care can be compromised, you may be asked to book an appointment to review your medications before a refill can be issued.

It is requested that you please:

● Anticipate your prescription renewals and book an appointment 2 weeks before you run out.
● Ask for renewals at each visit.
● Bring your medications to every appointment.

All test results are reviewed by a doctor and/or nurse practitioner in the clinic. You will be contacted if results are abnormal. We kindly ask patients to follow up on their test results if they do not receive a message within 2-3 weeks of test completion.

Some services are not covered by OHIP and some individuals do not have OHIP coverage. The payment for these is your responsibility and are subject to HST. We accept payment by debit, credit, cash or through private insurance if applicable. Kindly review the list of uninsured services here.